Privacy Policy

1. Information We Collect

Smart Sales ("we," "our," or "us") collects information you provide directly to us, information generated through your use of our services, and information from third-party sources.

Information You Provide:

• Account registration information (name, email address, phone number, company name)
• Payment and billing information (processed securely by our payment partners)
• Lead data and customer information you input into the platform
• Communications you send to us (support tickets, emails, chat messages)
• Profile information and preferences you set within the platform

Information Generated Automatically:

• Log data (IP address, browser type, pages visited, time and date of access)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features used, actions taken, performance data)
• Location data (if you grant permission through the mobile app)

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Create and manage your Smart Sales account
• Process transactions and send related information (receipts, invoices)
• Send service-related communications (security alerts, updates, support messages)
• Respond to your comments, questions, and customer service requests
• Send marketing communications (only with your consent, and you can opt out at any time)
• Monitor and analyze trends, usage, and activities to improve our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience within the platform

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our platform (cloud hosting, payment processing, email delivery, analytics). These vendors are bound by confidentiality agreements.
• Business Transfers: If Smart Sales is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Smart Sales, our users, or others.
• With Your Consent: We may share information for any other purpose with your explicit consent.

4. Data Storage and Security

We take the security of your data seriously. Smart Sales implements industry-standard security measures to protect your information:

• AES-256 encryption for data at rest
• TLS/SSL encryption for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication support
• Role-based access controls within the platform
• Regular automated backups with point-in-time recovery
• Data stored in Indian data centers compliant with local data protection laws

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the platform to function. Cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our platform by collecting anonymous usage data.
• Functional Cookies: Remember your preferences (language, login status, dashboard layout).
• Marketing Cookies: Used to deliver relevant advertisements. These can be disabled in your browser settings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our platform may not function properly.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at privacy@smartsales.in. We will respond to your request within 30 days.

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account data is retained for the duration of your subscription plus 90 days after cancellation
• Lead data you enter into the platform is retained and fully exportable at any time
• Upon account deletion, we remove personal data within 30 days
• Anonymized, aggregated analytics data may be retained indefinitely
• Billing records are retained for 7 years as required by Indian tax law

8. Third-Party Services

Smart Sales integrates with third-party services to enhance functionality. These third parties have their own privacy policies governing how they use your data:

• WhatsApp Business API: For WhatsApp campaign functionality
• Razorpay / Stripe: For payment processing
• AWS / Google Cloud: For cloud infrastructure and data storage
• Intercom: For customer support chat
• Google Analytics: For website analytics (anonymized)

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

Smart Sales is a business software platform intended for use by adults and businesses. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the email address associated with your account
• Displaying a prominent notice within the Smart Sales platform

Your continued use of Smart Sales after the effective date of the revised policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You may also raise a complaint with the relevant data protection authority in your jurisdiction if you believe we have not handled your data in accordance with applicable law.